Prepare for your visit

Once your physician determines that infusion is best for you, he or she will send the order to AZIV Infusion Therapy Centers. Our office team will contact your insurance company to get prior authorization and, for expensive drugs, work with you to get co-pay assistance or free drug plans. They then will schedule your appointment and tell you how much time to allow for it. Injections can take as little as five minutes, while others can take 30 minutes to 4 ½ hours, depending on the drug being administered. In AZIV Infusion suites, you will be treated alongside other patients who are having similar non-oncological types of infusion services. All our suites have recliners, TVs and are wi-fi equipped. You can bring a book to read or a tablet to use while getting your infusion therapy. We have snacks and beverages available, though you should bring any specific dietary items you need. Dress comfortable and warmly. Please come well-hydrated. You do not need to fast before your treatment.

Patient FAQs


  • How long does it take from the time my physician sends in an order to the time my appointment is scheduled?
  • What is an infusion?
  • What are the possible side effects?
  • Are your nurses good at administering IVs?
  • What if I can’t afford the drug?
  • Why did my insurance company deny authorization?
  • What are biologics?
  • What injection therapy medications do you administer and how long can I expect the treatment to take?
  • Is Co-pay assistance possible?
How long does it take from the time my physician sends in an order to the time my appointment is scheduled?

It generally takes 7 to 14 business days to verify insurance, obtain prior authorization and arrange any financial assistance.

What is an infusion?

Getting an infusion means you are receiving your medication intravenously, or through an IV.

What are the possible side effects?

The most common side effect is a headache. Your nurse will review with you any other possible side effects of your individual drug.

Are your nurses good at administering IVs?

Our clinical staff has years of experience in infusion and nursing. Many of our nurses have specialized in giving infusions for two to six years, and others bring 10 to 20 years of experience working in hospitals and other settings.

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What if I can’t afford the drug?

Our office team are experts at helping patients obtain co-pay assistance from foundations or sign up for free drug plans from drug manufacturers. We have a list of foundations that can help, depending on the drug being used and your insurance, and we know what each foundation needs and wants when we help patients apply. We also know what free drug plans are available and how to apply for them.

Why did my insurance company deny authorization?

Insurers may deny coverage for a treatment if your physician has not “staged” the treatments for your condition. For example, the insurer may want to see an injectable drug used first before moving on to an infusion.

What are biologics?

Unlike chemically derived drugs, biologics are made from living, biological molecules, such as those found in humans, animals or plants. One of the first biologics was insulin, the diabetes treatment originally derived from the pancreas of cows or pigs. Today, many other biologic medications have been developed and are available to treat autoimmune and metabolic diseases.

There is even a new group of these medications called biosimilars. These molecules have been approved by the U.S. Food and Drug Administration to be very similar in structure and effectiveness to more common biologic medications. Like generic drugs that can replace brand-name ones, biosimilars can replace branded biologic molecules at a lower cost. Only a few are available now, but more are likely in the years ahead.

What injection therapy medications do you administer and how long can I expect the treatment to take?

The following chart shows the medications we infuse and the approximate duration of a visit, including infusion and monitoring times per FDA guidelines.

DRUG                                    ESTIMATED TIME

Actemra                                    1 hr 30 mins

Benlysta                                    1 hr 30 mins

Boniva                                       15 mins

Cimzia                                       45 mins

Cinqair                                      1 hr 30 mins

Entyvio                                      1 hr

Inflectra                                     2.5 -3 hrs

IVIG                                           3.5 hrs

Krystexxa                                  3.5 hrs

Nucala                                       1 hr

Ocrevus                                     5 – 6 hrs

Orencia                                      1 hr

Prolia                                         15 mins

Renflexis                                    2.5 -3 hrs

Remicade                                   2 hrs 30 min – 3 hrs

Rituxan                                       4 – 5 hrs

Simponi ARIA                             1 hr

Stelara IV                                    1 hr

Stelara Injection                         30 mins

Solu-Medrol                               30 mins

Tysabri                                       2 hrs 30 mins

Xolair                                         60 mins

Zoledronic Acid                          60 mins

Is Co-pay assistance possible?

The AZIV team members are well versed in determining if there are other options for co-pay assistance or financial assistance programs that may be available to help offset out-of-pocket expenses for our patients.


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Insurance & Fees


The cost of Infusion therapy will depend on your conditions and treatment requirements; however, in many cases, medical insurance plans will assist with the cost. The therapy treatments cost will depend on a variety of factors including the condition on why you need to undergo the therapy. Insurance plans may come from a commercial private insurance company, a government-funded social welfare program (e.g. Medicaid) or a social insurance program (e.g. Medicare).

Thankfully, getting a treatment outside the hospital through facilities such as AZIV Infusion Therapy Centers will significantly reduce the total infusion therapy costs. Additional benefits of having the infusion treatment at a healthcare infusion clinic go beyond the monetary savings, the most obvious is the comforts and the environment. In many cases you will be able to immediately go back to what you normally do such as hobbies, chores or work.


  • What if I can’t afford the drug?
  • Why did my insurance company deny authorization?
What if I can’t afford the drug?

Our office team are experts at helping patients obtain co-pay assistance from foundations or sign up for free drug plans from drug manufacturers. We have a list of foundations that can help, depending on the drug being used and your insurance, and we know what each foundation needs and wants when we help patients apply. We also know what free drug plans are available and how to apply for them.

Why did my insurance company deny authorization?

Insurers may deny coverage for a treatment if your physician has not “staged” the treatments for your condition. For example, the insurer may want to see an injectable drug used first before moving on to an infusion.


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